Privacy Policy

Goshen Lechem Ventures Ltd · Effective Date: 13 October 2026 · goshenlechem.com

This Privacy Policy complies with the Ghana Data Protection Act 2012 (Act 843). We are committed to protecting your personal data.

1. Introduction & Commitment

Goshen Lechem Ventures Ltd ("the Company") is committed to protecting the privacy and personal data of all individuals who interact with us — including website visitors, customers, buyers, suppliers, and enquirers. This Privacy Policy describes how we collect, use, store, share, and protect your personal data in accordance with the Ghana Data Protection Act 2012 (Act 843).

2. Data Controller

Goshen Lechem Ventures Ltd
Bolgatanga, Upper East Region, Ghana
Email: sourcing@goshenlechem.com
Phone: +233 24 940 5689

We are registered with the Data Protection Commission of Ghana in accordance with the requirements of Act 843.

3. What Data We Collect

3.1 Information You Provide Directly

Full name
Email address
Phone number (including WhatsApp)
Business name and address
Payment details (processed securely by Flutterwave — we do not store card details)
Order and product references
Any other information voluntarily provided in forms or correspondence

3.2 Information Collected Automatically

IP address and approximate location
Browser type and version
Pages visited and time spent on each page
Referring website or search engine
Device type (desktop, mobile, tablet)

3.3 Payment Data

Online payments are processed by Flutterwave, a regulated payment service provider. We receive transaction confirmation, order reference, and transaction ID but do not store full card numbers, CVV codes, or PINs. Flutterwave's own privacy policy governs the handling of payment data on their platform.

4. How We Use Your Data

To process and fulfil your orders and enquiries.
To communicate with you about your order, delivery, or account.
To send payment receipts, confirmations, and invoices.
To comply with legal and regulatory obligations (e.g. tax, customs, export documentation).
To improve our products, website, and customer experience.
To send marketing communications — only with your consent, and you may opt out at any time.
To detect and prevent fraud, unauthorised transactions, and security breaches.

5. Legal Basis for Processing

Contract: Processing is necessary to perform a contract with you (e.g. fulfilling your order).
Legal Obligation: Processing is required to comply with Ghana law.
Consent: Where you have given explicit consent (e.g. marketing emails).
Legitimate Interests: Where processing serves our legitimate business interests (e.g. fraud prevention, analytics).

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with:

Payment processors (Flutterwave) — to process your payments securely.
Logistics and freight partners — to arrange delivery and shipping.
Government and regulatory bodies — where required by law (e.g. Ghana Revenue Authority, Customs Division).
Professional advisors — lawyers, accountants, and auditors, where necessary.
IT service providers — for website hosting and data storage (Hostinger).

7. International Data Transfers

Where we transfer personal data outside Ghana (e.g. to international buyers, logistics partners, or cloud providers), we ensure appropriate safeguards are in place consistent with Act 843 and internationally recognised data protection standards.

8. Data Retention

Order and transaction records: 7 years (Ghana tax and commercial law requirements).
Marketing data: Until you withdraw consent or request deletion.
Website analytics: Up to 26 months (standard Google Analytics retention).
Payment records: As required by Flutterwave and applicable financial regulations.

9. Your Rights Under Act 843

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, subject to legal retention requirements.
Right to Restrict Processing: Ask us to limit how we use your data.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Data Portability: Request your data in a structured, machine-readable format.
Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, contact us at sourcing@goshenlechem.com. We will respond within 21 days as required by Act 843.

10. Cookies

Essential cookies: Required for the website to function correctly.
Analytics cookies: Google Analytics — to understand how visitors use our site (anonymised data).
Functional cookies: To remember your preferences.

By continuing to use our website, you consent to our use of cookies. You may control cookies through your browser settings.

11. Data Security

SSL/TLS encryption on our website (HTTPS).
Secure hosting via Hostinger with access controls.
Restricted access to personal data on a need-to-know basis.
Regular review of our data handling practices.

12. Children's Privacy

Our website and services are intended for businesses and adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated policies will be posted on goshenlechem.com with a revised effective date.

14. Complaints

If you believe we have not handled your personal data in accordance with Act 843, you may lodge a complaint with:

Data Protection Commission of Ghana
Website: dataprotection.org.gh
Or contact us directly at sourcing@goshenlechem.com before escalating.

15. Contact Us

Email: sourcing@goshenlechem.com
Phone / WhatsApp: +233 24 940 5689
Address: Goshen Lechem Ventures Ltd, Bolgatanga, Upper East Region, Ghana

Last updated: 13 October 2026